Whim House FAQ
Q. Do you have a brick and mortar store?
A.Yes, We are located at 485 Hartz Avenue in beautiful downtown Danville, California.
Regular store hours are Monday - Saturday 10 - 6, Sunday 11-5. Originally located in Bellevue, Washington, we have offered fine linens, entertaining lifestyle and decorative accessories for over 25 years.
Q. If I don't see an item, size or quantity I need on your website, can I special order it?
A. Of course! Many of our vendors have extended collections beyond our current stocked assortment. We also have additional resources we may not feature on our website. Our knowledgeable staff may be able to find the specific item(s) for you. Please call us during normal business hours (PST) 925-718-5533 and we will to assist in any way we can.
Q. If I find an item on another site for less, will you price match it for me?
A. We will do our best! We are very price competitive with all the brands we stock, and we participate in all our vendors' promotions available to us. Many times we can price match within our vendor's guidelines. We are unable to match prices with flash sale sites, or unauthorized dealers.
Q. How do I find out more about any promotions or sales you may be offering?
A. Please sign up for our Newsletter located on the lower left hand corner of the home page of our site. You will be included in our VIP level promotional program to be the first to hear about sales, promotions and our reward programs. You may unsubscribe at any time.
Q.Can purchased registry gifts be returned?
A. Yes, we allow our registry clients the ability to return any new, unused, shelf ready items to our store for store credit.
Q. What do I do, if I can't find a gift on an online registry.
A. We try to add all registry items for our clients to our online site. However, some items have limited availability, not suitable to ship, or they do not have images suitable for the web. You may call us to see, if there are additional items on any registry or ask our staff for recommendations. We know our clients very well and may suggest something we know will suit your needs and their lifestyle.